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Incident history

September
Service Disruption in US Region
Resolved

The issue with the US region has been resolved.
This feature is now fully operational.
Thank you for your patience.

September 22 at 02:19 AM UTC

Resolved after 49m

Degraded ap.cnry.in shortlink redirection in AP region
Resolved

Earlier we were alerted about redirects through ap.cnry.in not working due to issues with a third-party provider. A mitigation has been applied and confirmed to fix the issue.

The links through ap.cnry.in domain are now operational.

Thank you for your patience.

September 21 at 10:46 AM UTC

Resolved after 0m

Feature Degradation
Resolved

The issue with outbound emails has been resolved.
This feature is now fully operational.
Thank you for your patience.

September 16 at 01:31 PM UTC

Resolved after 19m

Third-party outage
Resolved

Our third-party provider, AWS, has resolved their outage.
All services are now operating normally.
Thank you for your patience as we monitored this dependency.

September 3 at 10:06 PM UTC

Resolved after 2h 8m

Service Disruption in US Region
Resolved

The issue has been resolved and all affected services are now operational. We appreciate your patience and apologize for the disruption. A detailed post-incident report will follow.

September 2 at 02:43 AM UTC

Resolved after 56m

August
Feature Degradation
Resolved

The issue with Amount Verification has been resolved.
This feature is now fully operational.
Thank you for your patience.

August 28 at 12:38 AM UTC

Resolved after 21h 25m

Feature Degradation
Resolved

The issue with Messaging has been resolved.
This feature is now fully operational.
Thank you for your patience.

August 27 at 03:25 AM UTC

Resolved after 1h 23m

Feature Degradation
Resolved

The issue with Voice AI has been resolved.
This feature is now fully operational.
Thank you for your patience.

August 21 at 01:04 AM UTC

Resolved after 2h 44m

Amount Verification
Resolved

The issue with Amount Verification has been resolved.
This feature is now fully operational.
Thank you for your patience.

August 18 at 08:19 PM UTC

Resolved after 2d

Feature Degradation
Resolved

The issue with AI Voice Calls has been resolved.
This feature is now fully operational.
Thank you for your patience.

August 5 at 12:02 AM UTC

Resolved after 1h 0m

July
Third-party outage
Resolved

Our third-party provider VGS has resolved their outage.
All services are now operating normally.
Thank you for your patience as we monitored this dependency.

July 24 at 12:29 AM UTC

Resolved after 1h 56m

Third-party outage
Resolved

Our third-party provider Expedia has resolved their outage.
All services are now operating normally.
Thank you for your patience as we monitored this dependency.

July 23 at 04:30 PM UTC

Resolved after 6h 18m

Feature Degradation
Resolved

The issue with PMS Gateway Reservation Ingestion has been resolved.
This feature is now fully operational.
Thank you for your patience.

July 20 at 02:10 PM UTC

Resolved after 7h 25m

Service Disruption
Resolved

The issue has been resolved and all affected services are now operational. We appreciate your patience and apologize for the disruption. A detailed post-incident report will follow.

July 9 at 08:10 PM UTC

Resolved after 14m

Feature Degradation
Resolved

The issue with our internal messaging system has been resolved.
This feature is now fully operational.
Thank you for your patience.

July 8 at 02:57 PM UTC

Resolved after 1h 19m

Feature Degradation
Resolved

The issue with the syncing of reservations has been resolved.
This feature is now fully operational.
Thank you for your patience.

July 2 at 04:48 PM UTC

Resolved after 3h 30m