Canary Technologies | Status
Majority Visual Matrix integrations offline — Best Westerns affected
Updates
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Dec 16, 2025 12:13 AM UTC
The issue with Visual Matrix integration has been resolved.
This feature is now fully operational.
Thank you for your patience.Resolved -
Dec 15, 2025 4:43 PM UTC (7 hours and 29 minutes earlier)
We continue to experience an outage with our Visual Matrix integration, affecting reservation synchronization.
We are in contact with them and are monitoring closely.Monitoring -
Dec 15, 2025 3:08 PM UTC (1 hour and 35 minutes earlier)
We continue to experience an outage with our Visual Matrix integration, affecting reservation synchronization.
We are in contact with them and are monitoring closely.Monitoring -
Dec 15, 2025 2:20 PM UTC (47 minutes earlier)
We continue to experience an outage with our Visual Matrix integration, affecting reservation synchronization.
We are in contact with them and are monitoring closely.
Next update in 30 minutes.Monitoring -
Dec 15, 2025 1:39 PM UTC (41 minutes earlier)
We continue to experience an outage with our Visual Matrix integration, affecting reservation synchronization.
We are in contact with them and are monitoring closely.
Next update in 30 minutes.Monitoring -
Dec 15, 2025 12:59 PM UTC (39 minutes earlier)
We are currently experiencing degraded service in reservation synchronization due to an outage with our integration, Visual Matrix.
Our systems are operational, but this dependency is impacting customers who use Visual Matrix as their primary PMS.
We are in touch with the PMS vendor and will provide the next update in 30 minutes.Identified