Canary Technologies | Status

Canary Technologies | Status

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Oct 20, 2025 4:07 PM UTC Resolved after 5h 48m

Third-party outage detected

Impacted:
Core Platform

Updates

  • Oct 20, 2025 9:55 PM UTC

    Our third-party provider VGS has resolved their outage.
    All services are now operating normally.
    Thank you for your patience as we monitored this dependency.

    Resolved
  • Oct 20, 2025 8:10 PM UTC (1 hour and 45 minutes earlier)

    Our third-party provider VGS continues to experience an outage affecting check-in, payments, tipping and authorizations.
    We are in contact with them and are monitoring closely.
    Where possible, we are applying mitigation steps (e.g., retries, fallback options).
    Next update in 30 minutes.

    Identified
  • Oct 20, 2025 7:38 PM UTC (31 minutes earlier)

    Our third-party provider VGS continues to experience an outage affecting check-in, payments, tipping and authorizations.
    We are in contact with them and are monitoring closely.
    Where possible, we are applying mitigation steps (e.g., retries, fallback options).
    Next update in 30 minutes.

    Identified
  • Oct 20, 2025 6:49 PM UTC (49 minutes earlier)

    Our third-party provider VGS continues to experience an outage affecting check-in, payments, tipping and authorizations.
    We are in contact with them and are monitoring closely.
    Where possible, we are applying mitigation steps (e.g., retries, fallback options).
    Next update in 30 minutes.

    Identified
  • Oct 20, 2025 6:00 PM UTC (48 minutes earlier)

    Our third-party provider VGS continues to experience an outage affecting check-in, payments, tipping and authorizations.
    We are in contact with them and are monitoring closely.
    Where possible, we are applying mitigation steps (e.g., retries, fallback options).
    Next update in 30 minutes.

    Identified
  • Oct 20, 2025 5:32 PM UTC (28 minutes earlier)

    Our third-party provider VGS continues to experience an outage affecting check-in, payments, tipping and authorizations.
    We are in contact with them and are monitoring closely.
    Where possible, we are applying mitigation steps (e.g., retries, fallback options).
    Next update in 30 minutes.

    Identified
  • Oct 20, 2025 4:07 PM UTC (1 hour and 25 minutes earlier)

    We are currently experiencing degraded service due to an outage with our third-party provider, Very Good Security (VGS).
    Our systems are operational, but this dependency is impacting customer functionality.
    We are monitoring the provider’s updates and will provide the next update in 30 minutes.

    Identified