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Incident history

August
Feature Degradation
Resolved

The issue with Voice AI has been resolved.
This feature is now fully operational.
Thank you for your patience.

August 21 at 01:04 AM UTC

Resolved after 2h 44m

Amount Verification
Monitoring

The issue with Amount Verification has been resolved.
This feature is now fully operational.
Thank you for your patience.

August 18 at 08:19 PM UTC

Ongoing for 5d

Feature Degradation
Resolved

The issue with AI Voice Calls has been resolved.
This feature is now fully operational.
Thank you for your patience.

August 5 at 12:02 AM UTC

Resolved after 1h 0m

July
Third-party outage
Resolved

Our third-party provider VGS has resolved their outage.
All services are now operating normally.
Thank you for your patience as we monitored this dependency.

July 24 at 12:29 AM UTC

Resolved after 1h 56m

Third-party outage
Resolved

Our third-party provider Expedia has resolved their outage.
All services are now operating normally.
Thank you for your patience as we monitored this dependency.

July 23 at 04:30 PM UTC

Resolved after 6h 18m

Feature Degradation
Resolved

The issue with PMS Gateway Reservation Ingestion has been resolved.
This feature is now fully operational.
Thank you for your patience.

July 20 at 02:10 PM UTC

Resolved after 7h 25m

Service Disruption
Resolved

The issue has been resolved and all affected services are now operational. We appreciate your patience and apologize for the disruption. A detailed post-incident report will follow.

July 9 at 08:10 PM UTC

Resolved after 14m

Feature Degradation
Resolved

The issue with our internal messaging system has been resolved.
This feature is now fully operational.
Thank you for your patience.

July 8 at 02:57 PM UTC

Resolved after 1h 19m

Feature Degradation
Resolved

The issue with the syncing of reservations has been resolved.
This feature is now fully operational.
Thank you for your patience.

July 2 at 04:48 PM UTC

Resolved after 3h 30m

June
Third-party outage
Resolved

Our third-party provider Bandwith has recovered from their elevated errors.
All services are now operating normally.
Thank you for your patience as we monitor this dependency.

June 30 at 08:17 PM UTC

Resolved after 1h 47m

Feature Degradation
Resolved

The issue with Mobile Key has been resolved.
This feature is now fully operational.
Thank you for your patience.

June 22 at 05:33 PM UTC

Resolved after 34m

Feature Degradation
Resolved

The issue affecting card payment processing for some properties in the US has been resolved. This feature is now fully operational.
Thank you for your patience.

June 18 at 09:43 PM UTC

Resolved after 56m

Elevated Phone Number Validation Errors
Resolved

The issue has been resolved.

Thank you for your patience.

June 15 at 05:05 PM UTC

Resolved after 2h 55m

Service Disruption
Resolved

The issue has been resolved and all affected services are now operational. We appreciate your patience and apologize for the disruption. A detailed post-incident report will follow.

June 2 at 02:58 PM UTC

Resolved after 1h 23m